AI concierge for aesthetic clinics
Clinic Foyer answers patient enquiries, captures the details that matter and books consultations — word for word from an answer set you write and sign off. Nothing generated. Nothing improvised. No exceptions.
Built for UK clinics. Your patient data stays in your systems.
See it
Ask her what a patient would ask. Watch what happens when the question isn’t on the approved list.
The problem
Nine in the evening. Sunday afternoon. Mid-procedure. The enquiry lands, nobody answers, and the patient moves on to the next clinic on their list.
Price. Experience. Location. Recovery. Availability. Am I suitable. Your coordinator answers them dozens of times a week, from memory, with slight variations each time.
And rightly so — they are the difference between an enquiry and a booking. But they go home at six, and enquiries do not.
What it does
Pricing, years in practice, clinic location, recovery windows, what to expect on the day. Delivered verbatim from your own wording.
Name, date of birth, reason for enquiry, preferred date. Structured, complete, and written straight into your system.
Against availability you control and slot rules you define. No judgement calls about urgency — that stays with your team.
Your own recovery and risk text, shown properly and logged as seen — so the consultation starts further along.
The mechanism
Most AI assistants generate a reply to anything you ask them. For a clinic, that is the whole risk in one sentence.
Ask a generative assistant whether your surgeon has experience with a particular technique and it will produce a confident yes. Nobody lied. A credential claim just went out under your name.
Clinic Foyer cannot do that. Every response is retrieved word for word from an answer set you have written and signed off. Ask something off-list and it says so, then offers a callback. There is no generative fallback, because the fallback is where the fabrication happens.
How it works
Start from our aesthetic-practice template and edit, or write your own from scratch. Nothing goes live until you’ve signed it off. Every change is versioned.
One snippet on your site. You define booking availability, which questions escalate to a human, and where captured details are written.
Every conversation, every answer version served, timestamped. If anyone ever asks what your assistant was authorised to say last March, you can show them.
Compliance posture
The constraints above are not a limitation we’re apologising for. They are what keeps this outside medical device regulation and inside your data protection obligations.
Questions
It is designed not to be. Clinic Foyer delivers information you have written, captures enquiry details and books appointments. It does not calculate, interpret or triage patient data to influence a clinical decision — which is the line MHRA draws. We hold that line deliberately, because crossing it would mean UKCA marking and a very different product.
No. It has no capability to. It cannot assess suitability, cannot answer “is this safe for me”, and cannot adjust anything it says to a particular patient’s circumstances. Those questions are recognised and routed to your team.
You do. Enquiry details are written into your systems. We are a processor, not a store — which means there is no database of your patients sitting with us to be requested, corrected, breached or subpoenaed.
It says it doesn’t have an approved answer, offers a callback, and logs the gap. Those logged gaps are useful — they show you exactly which answers to write next, based on what patients actually ask.
At any time, and it is the only way anything changes. Edits are versioned with a record of who approved what and when.
No, and we’d advise against it. The assistant presents as clearly non-clinical software with its own name, no title and no clinical dress. That is both the compliant choice and the one that avoids patients believing they have spoken to their surgeon.
We’re working closely with a first group of aesthetic practices to build the answer templates properly. If that sounds like you, get in touch.
No obligation. We’ll tell you honestly if it isn’t a fit.